Privacy Policy
Last Updated: September 13, 2025
This Privacy Policy (“Policy”) explains how Create Goods Co. (“Company,” “we,” “our,” or “us”), based in Chennai, India, collects, uses, stores, and protects your personal information when you access our website, purchase our products, or otherwise engage with our services. By using our website, you agree to the practices described in this Policy.
Information We Collect
When you interact with our website, we may collect certain personal information such as your name, email address, phone number, and shipping or billing details. Payment details are processed securely through Razorpay, and we do not store your credit or debit card information. If you choose to create an account, we may also collect login credentials, order history, and saved preferences. In addition, we collect data that you provide through contact forms, emails, or newsletter sign-ups. Like many websites, we also gather technical and analytical data—such as IP addresses, browser type, and browsing behavior—through cookies and third-party tools like Google Analytics.
How We Use Your Information
We use the information we collect to process and deliver your orders, provide customer support, and manage your account. Your information also allows us to send you updates, newsletters, and promotional offers, though you may opt out of marketing communications at any time. In addition, we use analytical data to monitor website performance and improve our products, services, and user experience. We may also process your information where necessary to comply with legal obligations or to resolve disputes.
Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. However, in order to operate effectively, we may share your information with trusted partners. This includes Razorpay for payment processing, courier and logistics partners for deliveries, and service providers such as Wix, Google Analytics, and email platforms that assist in running our website and communications. In certain circumstances, we may also disclose information if required by law, regulation, or legal process.
Data Retention and Security
We retain personal data only for as long as it is necessary to fulfill the purposes outlined in this Policy or as required by law. We implement commercially reasonable safeguards to protect your information; however, no system or method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You may disable cookies through your browser settings, but please note that some features of the site may not function properly if cookies are disabled.
International Data Transfers
Because we use third-party services such as Wix and Google, your information may be transferred, stored, or processed outside India. By using our website, you consent to such transfers in accordance with applicable laws.
Your Rights
Depending on your location, you may have rights under data protection laws to access, correct, or update the personal data we hold about you. You may also request the deletion of your data or object to certain processing activities. You have the right to withdraw your consent for marketing communications at any time by clicking “unsubscribe” in our emails or by contacting us directly.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, you may contact us at:
📍 Create Goods Co., Chennai, India